Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
• Coordinate the sales office. Manage incoming enquiries, telephone and email correspondence, appointments, client visit arrangements and prompt routing of leads to the correct colleague.
• Maintain reliable records. Update CRM entries, client and account profiles, contact databases, sales activity logs and digital filing in line with departmental standards.
• Support proposals and contracts. Format approved quotations, letters, presentations, agreements and supporting documents, ensuring accuracy and proper version control.
• Prepare reporting. Compile daily, weekly and monthly sales activity reports, account production summaries, pending actions and meeting materials from validated data.
• Track follow-ups. Maintain calendars, sales-meeting minutes, action trackers, deadlines, signed documents and other coordination logs.
• Facilitate internal communication. Liaise with Reservations, Revenue, Finance, Marketing and Events on approved commercial requests, client requirements and documentation.
• Keep collateral current. Maintain presentation materials, approved rate sheets, brochures, templates and shared folders so the team uses consistent and current information.
• Support team logistics. Arrange client hospitality, site-inspection schedules, meeting rooms and departmental administrative needs as required.
Qualifications
• At least 1 year in sales administration, hotel coordination, reservations support, office administration or a similar organised support role; hospitality experience is preferred.
• Excellent attention to detail, follow-through, organisational skills and ability to manage multiple priorities.
• Clear, professional verbal and written English communication, with a client-service attitude.
• Strong MS Excel, Word, Outlook and PowerPoint skills; experience with CRM or hotel systems is an advantage.
• Reliable handling of confidential client, commercial and departmental information.
• Collaborative, solution-oriented and comfortable working with several departments and seniority levels.