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- Under the general guidance and supervision of the Director of Sales & Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
- Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
- Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Good knowledge of Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs.
- Submit weekly sales activity report to the Director of Sales & Marketing on the leisure segment.
- Develops Prospects Accounts, and implement a Sales Action Plan for each account.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Provides feedback to the Director of Sales & Marketing on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible.
- Keeps updated with client relationships and overall business goals.
- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
- Maintain an up-to-date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
Qualifications
- Bachelor’s Degree preferred
- Minimum three (3) years of experience in similar role in hospitality industry
- Excellent verbal and written communication skills.
- Basic understanding of legal contract language
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values